Refund Policy
Last Updated: 1 April 2024
At Sahaja Yatra Ventures LLP, we are committed to providing clarity and transparency in our refund process. This Refund Policy outlines the terms and conditions under which refunds are issued for bookings made through our website www.syvacations.com.
1. General Refund Terms
1.1 Eligibility for Refunds:
- Holiday Packages: Refunds for holiday packages are subject to the cancellation terms outlined in our Cancellation Policy. Refunds will be processed for eligible cancellations, taking into account any non-refundable deposits or fees specified at the time of booking.
- Tours and Activities: Refund eligibility for tours and activities is determined by the specific cancellation policies of the respective tour operator. Refunds will be issued based on the time of cancellation relative to the scheduled tour date.
1.2 Non-Refundable Deposits: Some bookings may require a non-refundable deposit, which will be clearly specified during the booking process. This deposit is non-refundable under all circumstances.
1.3 No-Show Policy: No refunds will be provided for customers who fail to show up for their booked tour, activity, or holiday package without prior notice.
2. Refund Process
2.1 Refund Requests: To request a refund, customers must contact Sahaja Yatra Ventures LLP via email at [yatrasahaja@gmail.com] or phone at [+917498385810]. Please provide your booking reference number and details of your cancellation.
2.2 Refund Processing Time: Refunds will be processed within [7 business days] of receiving your refund request. The time taken for the refund to reflect in your account may vary depending on your payment method and bank processing times.
2.3 Original Payment Method: Refunds will be credited back to the original payment method used during the booking. If you used a credit card, the refund will be processed back to that card. For payments made via bank transfer, the refund will be transferred to the original bank account.
2.4 Bank Fees and Exchange Rates: In some cases, bank fees or currency exchange rates may result in a difference between the amount originally paid and the refunded amount. Sahaja Yatra Ventures LLP is not responsible for any discrepancies caused by these factors.
3. Specific Refund Conditions
3.1 Weather-Related Cancellations: If your tour or activity is canceled due to weather conditions, and rescheduling is not possible, you will receive a full refund.
3.2 Cancellations by Sahaja Yatra Ventures LLP: In the event that Sahaja Yatra Ventures LLP or our tour operators need to cancel a booking due to unforeseen circumstances, a full refund, including any deposits paid, will be issued.
3.3 Gift Vouchers: Refunds are not provided for purchases made with gift vouchers. However, if a booking made with a gift voucher is canceled, the voucher's value may be applied to another booking, subject to availability and the terms of the voucher.
4. Non-Refundable Items
4.1 Non-Refundable Deposits: Certain deposits required at the time of booking are non-refundable, as specified during the booking process.
4.2 Third-Party Fees: Any additional fees paid to third parties (e.g., payment processing fees, bank charges) are non-refundable.
5. Disputes and Chargebacks
5.1 Dispute Resolution: If you believe that a refund has been incorrectly processed or denied, please contact our customer service team to discuss the issue. We will work with you to resolve any disputes promptly.
5.2 Chargebacks: Initiating a chargeback without first contacting Sahaja Yatra Ventures LLP to resolve the issue may result in additional fees or charges. We encourage customers to reach out to us directly to address any concerns.
6. Contact Us
For any questions or concerns about our Refund Policy, or to request a refund, please contact us at:
Sahaja Yatra Ventures LLP
166, 1st Cross, Milk Colony, Subramanyanagar,2 State, Malleshwaram, Bengaluru, Karnataka 560055
Email: info@syvacations.com
Phone: +91-9356459644